# Fraud and Operational Risk ManagerThis job is published by an external platform.| | || --- | --- || Location | Johannesburg, South Africa || Contract | Full time || Closing | in 13 days |**Role Purpose**The Fraud & Operational Risk Manager is responsible for executing and strengthening first-line fraud and operational risk management across the bank/fintech. The role focuses on fraud risk identification, monitoring, analytics, investigations, remediation, and control enhancement across products, channels, systems, and customer journeys.This position plays a critical role in protecting the organisation against fraud, financial crime, and operational losses while supporting regulatory compliance, business growth, and customer trust.**Key Responsibilities****Fraud Risk & Operational Risk Management (First Line)**+ Identify, assess, and manage fraud and operational risk exposures across products, channels, systems, and processes.+ Maintain and enhance fraud risk assessments, risk and control matrices (RCMs), and fraud risk registers.+ Design, implement, and monitor preventive and detective fraud controls aligned to the organisation’s risk appetite.+ Act as a first-line risk partner to business, product, technology, and operations teams.**Fraud Monitoring & Detection**+ Develop, manage, and optimise transaction monitoring rules, alerts, and fraud detection logic across core banking and digital platforms.+ Analyse fraud trends, typologies, root causes, and emerging risks.+ Review fraud alerts and support escalation, containment, and decision-making processes.**Data Analytics & Technology Enablement**+ Use data analytics to identify anomalies, patterns, and fraud indicators.+ Write and optimise queries using SQL and support analytics using Python and/or Java.+ Contribute to the development and enhancement of AI and machine learning–based fraud models (rules-based, supervised and unsupervised).+ Partner with technology teams to enhance core banking systems, fraud engines, and monitoring platforms.**Investigations & Case Management**+ Conduct and support fraud investigations, including transactional analysis, evidence gathering, and root cause analysis.+ Prepare investigation reports, loss assessments, and management summaries.+ Support recovery actions, internal disciplinary processes, and referrals to law enforcement where required.**Remediation & Control Enhancement**+ Drive remediation actions following fraud incidents, control failures, audits, or regulatory reviews.+ Recommend and implement control improvements, system enhancements, and process changes.+ Track remediation actions to closure and report on effectiveness.**Compliance & Financial Crime**+ Support compliance with FICA, AML/CFT, fraud, and financial crime regulatory requirements.+ Assist with regulatory engagements, audits, and assurance reviews related to fraud and operational risk.+ Ensure fraud risk frameworks align with regulatory expectations and internal policies.**Reporting & Stakeholder Engagement**+ Produce regular fraud risk, losses, trends, and KPI reporting for senior management and governance forums.+ Present insights, findings, and recommendations to stakeholders across risk, compliance, operations, and technology.+ Contribute to fraud risk strategy, policies, standards, and procedures.**Key Competencies & Skills****Technical & Analytical Skills (preferred)**+ Strong fraud risk and operational risk management capability.+ Advanced data analysis and problem-solving skills.+ Proficiency in:- SQL (required)- Python- Google Cloud Console- Looker Studio- PowerBi- Azure+ Experience working with AI and Machine Learning concepts for fraud detection (model development, tuning, validation, or implementation).+ Strong understanding of transaction monitoring systems, fraud engines, and core banking platforms.**Risk & Fraud Expertise**+ Deep understanding of fraud typologies (card fraud, digital fraud, account takeover, internal fraud, payments fraud, etc.).+ Experience designing and maintaining risk and control matrices (RCMs).+ Knowledge of banking and fintech operating models, products, and payment ecosystems.**Behavioural & Professional Skills**+ Strong investigative mindset with high attention to detail.+ Ability to translate data and technical findings into clear business insights.+ Excellent stakeholder engagement and communication skills.+ Strong ownership, accountability, and ability to work independently.+ Ability to operate in fast-paced, agile, and evolving environments.**Qualifications & Experience****Minimum Requirements**+ Bachelor’s degree in finance, Risk Management, Accounting, Information Systems, or a related field.+ 3–5 years’ experience in fraud risk management, operational risk, financial crime, within a bank or fintech.+ Hands-on experience with operational risk, fraud monitoring, investigations, analytics, and remediation interventions.**Advantageous**+ Postgraduate qualification or professional certification in Risk, Fraud, or AML.+ Experience with fintech platforms, digital banking, or payments.+ Exposure to regulatory engagements, audits, or assurance reviews.+ Experience implementing or enhancing AI/ML-driven fraud solutions.**Key Performance Indicators (KPIs)**+ Reduction in fraud losses and repeat incidents.+ Effectiveness of fraud detection and monitoring controls.+ Timely closure of investigations and remediation actions.+ Quality of fraud risk assessments, RCMs, and reporting.+ Stakeholder satisfaction and audit/regulatory outcomes.#J-18808-Ljbffr