Overview Job Title: Credit Controller and Billing AdministratorDepartment: FinanceLocation: Cape TownReports To: Head of Collections/Finance Manager (Revenue) Role Purpose This is a hybrid role with a dual purpose: manage the company’s debtors, ensuring timely collection of outstanding invoices to maintain healthy cash flow and minimize bad debt, and assist with the day-to-day functions and transactions of the billing team. Responsibilities Credit Control Manage debt collection processes to ensure timely payment. Actively chase overdue invoices via phone calls, emails, and letters, and initiate and manage offensive action against non-paying debtors when necessary. Monitor debtor accounts to identify outstanding debts and communicate effectively with clients to resolve payment issues. Maintain accurate records of all communication with debtors. Reconcile debtor accounts when queries are raised or problems are identified to ensure debtors statements are accurate. Review payment and credit allocations to ensure applying to invoices are done accurately and agree to customer records. Continuous improvement of the debt collection policies and procedures. Billing Administration Generate accurate and timely customer invoices in line with contractual terms. Review invoice calculations and credit rebates before issuing them to customers. Input monthly operator promotions and commercial changes onto the billing software. Monitor new operators going live and set up new customer contracts on the billing software. Prepare monthly and quarterly revenue share calculations for 3rdParty Developers and Branded content owners. Customer and Stakeholder Management Build and maintain strong relationships with clients to facilitate timely payment. Resolve customer queries regarding invoices and account statements. Assist with responding to ad hoc queries raised by partnership managers and other internal stakeholders. Skills and Competencies Strong communication and negotiation skills. Excellent problem-solving abilities. High level of accuracy and attention to detail. Proficiency in using Business Central, PowerBI and Microsoft Office Suite, especially Excel. Ability to work under pressure and meet tight deadlines. Strong organizational skills and ability to manage multiple tasks simultaneously. Understanding of relevant legal regulations and compliance related to debt recovery. Qualifications and Experience Proven experience as a Credit Controller or similar role in debt recovery. Experience in managing high volumes of customers. Familiarity with accounting principles and practices. Relevant qualifications in finance, accounting or business administration are advantageous. Personal Attributes Assertive and confident in dealing with difficult conversations. Empathetic and customer-focused approach. Persistent and resilient in chasing overdue debts. Self-motivated, with the ability to prioritise workload. Professional and ethical conduct. Equal Opportunities Statement Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences and communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone. Kindly be aware that in order to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements. #J-18808-Ljbffr