Randburg, South Africa | Posted on 27/05/2026 We are seeking a dedicated and customer-focused individual to join our team as a Customer Care Agent . In this role, you will be responsible for handling incoming calls and assisting customers with Technical and Billing Enquiries. You will ensure a seamless customer experience by providing accurate information, resolving inquiries efficiently, and adhering to company policies and procedures.Requirements Previous customer support or help desk experience in the mobile services industryAttention to detail so you know when to escalate anomalies.High Energy and Engaging PersonalityIdentify customers’ needs, clarify information, research every issue and provide accurate, valid and complete information by using the right toolsOutgoing and humorous outlookExcellent communication skills are a MUST.Be humble as we sometimes get escalated by incidents that are outside of our control.Must be willing to work with Back Office and Chat Channels over and above the voice channel.Understanding of PCI ComplianceWilling to work international hours with reliable transport as attendance is a major KPI.Sense of Urgency when there’s a crisisBuild relationships and liaise with all support departments respectively. #J-18808-Ljbffr
Customer Service Representative
DASH BPO
randburg, randburg
Published 7 days ago
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