Position Overview Location: Cape Town, South Africa. MCI is a Business Process Outsourcing company focused on customer experience services. We are hiring Bilingual Call Center Representatives to provide outstanding support in both English and German. Key Responsibilities Handle inbound and outbound calls in English and German. Translate and communicate clearly across both languages. Assist customers with billing, account updates, and general inquiries. Maintain accurate and detailed records of customer interactions. Escalate complex issues to the appropriate department. Follow company policies and procedures for customer interactions. Meet daily and monthly performance goals. Candidate Qualifications Completion of National Senior Certificate / Grade 12. Bilingual fluency in English and German is mandatory. Excellent listening and interpersonal skills. Ability to work flexible shifts, including weekends and holidays. Strong attention to detail and organizational skills. Prior experience in a bilingual customer service role is preferred. Compensation & Benefits Competitive starting salary based on experience. Annual leave and paid holidays. Medical insurance after probation. Career growth and internal promotion opportunities. Paid training with continued professional development. Positive and collaborative work environment. Casual dress code. Conditions of Employment Must be authorized to work in South Africa. Candidate will be required to submit a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Candidate will also undergo drug screening. Job offers are contingent on drug screening results. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality MCI embraces differences and seeks to maintain a work environment free from discrimination. All aspects of employment are based solely on merit and qualifications. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any protected characteristic. We provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances. #J-18808-Ljbffr