Job Description:Senior IT Manager Role OverviewThe IT manager is responsible for defining and executing the enterprise IT strategy thatunderpins the company’s corporate, commercial, and operational functions.This role has full accountability for:• Enterprise applications• IT infrastructure and cloud platforms• Data governance• Cybersecurity• IT service deliveryThe role is strictly focused on corporate and enterprise systems, operating independently fromnetwork and core Telco infrastructure domains.Core Systems LandscapeThe role will have direct ownership of the following platforms:• ServiceNow (ITSM, workflow automation, service management)• Google Workspace (collaboration, email, identity)• Microsoft Azure (infrastructure, compute, identity, security)• Sage 300 (finance, procurement, reporting) Key Responsibilities1. IT Strategy & Governance• Define and execute a 3–5 year enterprise IT strategy• Align IT roadmap with corporate and commercial objectives• Establish governance frameworks aligned to ISO, ITIL, and best practice standards• Act as the custodian of enterprise architecture and standards 2. Enterprise Applications & Integration• Own the end-to-end lifecycle of all enterprise applications• Ensure tight integration between:o ITSM / workflow platforms (ServiceNow)o ERP systems (Sage 300)o Collaboration and identity platforms (Google Workspace)o Cloud data and application platforms (Azure)• Drive automation and digitisation of business processes• Ensure data consistency and integrity across systems 3. Cloud & Infrastructure (Azure-Centric)• Architect and manage enterprise workloads on Azure:o Virtual machines and application hostingo Identity and access (Entra ID)o Secure connectivity and services• Ensure high availability, resilience, and disaster recovery capability• Optimise cloud cost, performance, and scalability 4. IT Operations & Service Delivery• Own enterprise IT service delivery across all business units• Establish and maintain:o SLAs / OLAso Incident, problem, and change management processes (via ServiceNow)• Ensure consistent, reliable end-user experience• Oversee collaboration tools, endpoints, and user support services 5. Cybersecurity & Risk Management• Define and enforce enterprise cybersecurity strategy:o Identity and access managemento Endpoint and cloud securityo Data protection and governance• Ensure compliance with:o POPIAo Internal security policieso Industry best practices (ISO 27001 aligned)• Lead incident response and ongoing risk management 6. Data & Analytics• Establish enterprise-wide data governance frameworks• Enable reporting and analytics across:o Financial performanceo Operational efficiencyo Customer and service metrics• Leverage Azure for:o Data platforms and warehousingo Business intelligence and reporting• Ensure a single source of truth across systems 7. Vendor & Commercial Management• Manage key technology vendors and partners:o Microsoft (Azure)o Google (Workspace)o ServiceNowo Sage ecosystem partners• Negotiate contracts and optimise licensing models• Ensure vendor accountability against SLAs and deliverables 8. Financial Management• Own enterprise IT budgets (CAPEX & OPEX)• Drive cost optimisation across:o Cloud usageo Licensingo Support and services• Provide ROI-based justification for all major IT investments 9. Leadership & Organisation• Build and lead a high-performing enterprise IT function• Define team structure across:o Applicationso Infrastructure & cloudo Securityo Service management• Drive a culture of:o Automationo Accountabilityo Continuous improvementKey Interfaces• CTO – Alignment on integration and security points with operational systems• COO – Business process enablement and operational tooling• CFO – ERP systems, financial reporting, and cost governance• Business Units – Enterprise tooling and process digitisation Minimum RequirementsExperience• 10+ years in IT / enterprise systems leadership• Experience in mid-sized enterprise or technology-driven environments• Proven track record managing multi-platform enterprise ecosystemsTechnical Competencies• Strong experience with:o Microsoft Azure architecture and operationso ServiceNow (ITSM and workflow automation)o Google Workspace administration and securityo Sage 300 or equivalent ERP systems• Understanding of:o API integration and middlewareo Identity management (SSO, IAM)o Cybersecurity frameworksLeadership & Business Skills• Strong executive communication skills• Ability to translate technical strategy into business outcomes• Experience managing budgets and vendors• Strategic thinker with strong execution capabilityPreferred Qualifications• Degree in IT, Computer Science, or Engineering• Certifications (advantageous):o Azure Architect / Administratoro ITILo CISSP or equivalent security certificationsSuccess Measures• High availability and reliability of enterprise systems• Measurable reduction in operational cost through optimisation• Strong security posture with minimal incidents• Seamless integration across enterprise platforms• Improved business efficiency through automation and digitisation Position SummaryThis role ensures that enterprise systems function as a strategic business enabler, deliveringefficiency, control, and scalability across all corporate functions—independent of network andtelecom infrastructure domains.