Qualifications & Experience Education: Bachelors degree in Information Technology, Computer Science, Business Information Systems, or a related field. Experience: Minimum 57 years of progressive experience in IT operations or service management, with at least 3 years in a leadership or managerial capacity. Experience in a multi-vendor or enterprise environment is highly advantageous. Local Context (South Africa): Familiarity with South African regulatory requirements (e.g., POPIA, cybersecurity frameworks) and experience working in dynamic industries such as finance, telecoms sector is a plus Essential Skills & Competencies Leadership & People Management: Proven ability to lead, motivate, and develop high performing teams. Communication & Interpersonal: Excellent verbal and written communication skills; ability to translate technical concepts for non-technical stakeholders. Analytical & Problem-Solving: Strong analytical mindset with the ability to diagnose complex issues and drive data-informed decisions. Technical Knowledge: Solid understanding of IT infrastructure, networks, cloud services, cybersecurity, and common ITSM tools (e.g., Jira, Remedy). Business Acumen: Ability to align IT services with business priorities and demonstrate ROI. Customer Focus & Adaptability: Strong customer-service orientation and comfort working in fast-paced, changing environments. Project Management: Familiarity with project management principles (e.g., Agile, Prince2) Preferred Certifications ITIL 4 Foundation (or higher e.g., ITIL 4 Managing Professional or Strategic Leader) Project Management Professional (PMP), CAPM, or PRINCE2. Certifications in security or risk (e.g., CISSP, CISM, CRISC). AWS