Key Responsibilities Responsibilities are not limited to theenclosed Receive inbound calls from policyholders in a contact centre environment. Process policy and new claims transactions, which include telephone payments, existing claims queries, audit queries, general policy queries and billing queries. Accurately interpret and verify billing transactions and medical bills queries. Respond to simple as well as complex billing, policy auditing, existing claims, and loss control inquiries. #J-18808-Ljbffr