Job Location WC: Bellville, Khayelitsha, Kwa Langa, Gugulethu, Philippi Reference Number FA050/26 Salary Commission Role Overview Icebolethu Group is an Authorised Financial Service Provider (FSP45714) and a Level 1 BBBEE Contributor. It is South Africa's second largest Funeral Assurance Group, a centre of excellence and a leading provider of dignified burial solutions. Icebolethu Group is currently looking for vibrant Field Agents in Bellville, Khayelitsha, Kwa Langa, Gugulethu, Philippi, Western Cape to facilitate new business through cold‑calling and selling of Icebolethu products. Minimum Qualifications Matric/Grade 12 A relevant tertiary qualification is advantageous RE1 or RE5 certification is advantageous Experience and Knowledge Required 1–2 years’ experience in sales, customer service or field operations Experience in the funeral assurance, insurance, or financial service sector is preferred Background in client engagement and compliant handling will be beneficial Computer literate (MS Word, MS Excel, MS Outlook) Financial Service Experience (advantageous) Clear Credit & Criminal Record Skills and Competencies Required Proven sales ability including cross‑selling and upselling Proficiency in Microsoft Office (MS Word, Excel, Outlook) Excellent verbal and written communication skills Customer‑centric approach with strong interpersonal skills Strong negotiation and conflict resolution abilities Honest, reliable, and ethical conduct Able to work independently and make sound decisions Solid administrative and organizational skills Ability to understand and resolve customer concerns effectively Proficiency in at least three official languages spoken in the relevant province Key Performance Areas Promote and sell funeral assurance policies to new and existing clients Deliver exceptional customer service and ensure client satisfaction Handle client queries and resolve complaints within agreed service levels Execute customer retention strategies to maintain and grow client base Maintain accurate client records and ensure proper administrative processes Proactively call clients to restructure, retain, or resell existing policies Ensure compliance with FAIS and FSCA regulations Meet and exceed set monthly and quarterly sales targets Negotiate with clients for contract renewals and policy retention Application Note All short‑listed applicants will be subjected to Criminal Checks, Debarment and References. #J-18808-Ljbffr