2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Are you passionate about leading teams and delivering exceptional customer experiences? We are looking for a dynamic, bilingual (French & English) Team Leader to oversee and support a team of customer service agents in meeting and exceeding client expectations. Job Purpose As a Team Leader, you will manage a team of Agents, ensuring top‑tier service delivery aligned with contractual commitments and operational goals. Key Responsibilities Lead, coach, and motivate a team to consistently deliver high‑quality customer service Monitor team performance and take proactive steps to improve KPIs Ensure accurate reporting, timesheet approvals, and performance tracking Deliver regular team briefings and feedback sessions Promote customer satisfaction through call quality monitoring and coaching Communicate clearly and effectively with internal stakeholders and elevate issues as needed What We're Looking For Fluent in both English and French (oral and written) – essential 1+ year of Call Centre experience 6–12 months experience in a supervisory or team leader role Strong leadership, communication, and coaching skills Ability to problem‑solve, prioritize and inspire teamwork Familiarity with call centre systems and tools Why Join Us? Be part of a supportive, fast‑paced, and bilingual environment Opportunities for growth and development Engage in meaningful work that directly impacts customer satisfaction Competitive salary and benefits package Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Customer Service Industries Telephone Call Centers and Outsourcing and Offshoring Consulting #J-18808-Ljbffr