Key Responsibilities: Provide high-level technical support to field operations teams on escalated network and connectivity issues Oversee and manage critical network incidents, outages, and service restoration processes Continuously monitor network performance and proactively identify faults, congestion, and service degradation Investigate recurring sector and client connectivity issues using monitoring and diagnostic tools Support and troubleshoot advanced network services including VPN, VoIP, and cloud-related environments Manage network capacity planning and assist with client migrations to optimize performance Configure and maintain routing, VLAN, MPLS, and IP addressing environments Handle complex escalations from Tier 3 teams, customer experience departments, and internal stakeholders Work closely with infrastructure, RF, and field engineering teams to ensure network stability Assist with infrastructure upgrades, network changes, documentation, and implementation projects Mentor junior engineers and provide technical guidance within the NOC environment Ensure adherence to network security standards and operational procedures Job Experience and Skills Required: 34 years experience within a NOC or ISP networking environment Relevant networking certification required Strong knowledge of IP networking, routing protocols, and wireless network infrastructure Experience working with wireless technologies and vendors such as Ubiquiti or Cambium Good understanding of access networks, core networking, and network topology design Ability to analyse network behaviour, diagnose faults, and manage escalations effectively Experience with monitoring, troubleshooting, and maintaining large-scale network environments Strong leadership, communication, and problem-solving abilities CCNP-level networking knowledge will be highly advantageous Must be comfortable working rotational onsite shifts Apply now!