Purpose of the Job The Warehouse Supervisor is responsible for managing and controlling the end-to-end picking function and inventory control within the warehouse. The role oversees a team of permanent and outsourced pickers, ensuring all processes are consistently followed, productivity targets are achieved, and customer orders are picked accurately and on time. This position plays a key role in maintaining discipline, driving efficiency, ensuring system-driven picking while maintaining safety, compliance and productivity standards paired with supporting the wider warehouse team to deliver a reliable and cost-effective service. Key Responsibilities Operations Supervise, guide, and support both permanent and outsourced pickers Maintain a controlled, disciplined, and efficient working environment Perform daily check-ins with staff on progress, productivity, and challenges Ensure all picking is done according to agreed processes and warehouse standards Verify that pickers follow system-driven picking and select stock from correct bays Conduct random accuracy checks (item vs quantity) to maintain high picking accuracy Ensure picking output meets required productivity targets Work closely with warehouse planners to align picking with dispatch timelines Ensure picking is completed on time to avoid delays, additional transport costs, and customer service issues Monitor equipment (pallet jacks, handheld scanners, etc.) to ensure proper working conditions Ensure all administrative processes within the picking area are correctly followed Report daily on productivity, progress, delays, challenges, and accuracy levels Maintain accurate documentation of staff performance and any deviations from process Warehouse Supervision Lead, train and motivate picking staff Enforce company policies, Health & Safety regulations and disciplinary procedures Conduct regular team meetings as well as toolbox talks and provide feedback for continuous improvement Reporting & Documentation Prepare daily/weekly reports on productivity, accuracy and inventory Track KPIs such as order accuracy, picking timelines and stock discrepanciesMaintain documentation for compliance with internal and external audits Health & Safety Compliance Ensure adherence to occupational health and safety standards Conduct risk assessments and implement corrective actions Maintain a clean, organized and hazard free work environment Housekeeping Maintain a clean, organised and safe warehouse environment at all times Ensure all aisles, picking area and storage zones are free obstructions and hazards Implement and enforce daily housekeeping schedules for staff Monitor compliance with hygiene and safety standards including proper disposal of waste and packaging materials Conduct regular inspections to identify and address potential risks or cleanliness issues Ensure tools, equipment and PPE are stored correctly and in good condition Minimum Requirements Grade 12 (Matric) Diploma or Degree in logistics, Supply chain or related field (Preferred). Picking experience within a warehouse environment Some level of supervisory or team‑leader experience Skills Requirements Strong supervisory and people-management skills Knowledge of WMS, MS office and inventory control practices Good literacy and numerical ability Strong planning and organizational skills System-driven and process-driven mindset #J-18808-Ljbffr