Key Responsibilities Administration (Investments, Long-term risk policies, Medical aid & GAP-cover) Process instructions including: New business applications Advisor appointments on existing investments and policies Investment additional contributions Investment withdrawals Investment switches and transfers Prepare and submit documentation to product providers Track and follow up on outstanding transactions with asset managers, investment platforms, insurance providers, medical aid and GAP-cover providers Maintain accurate records of all client transactions Client Administration Open and maintain client files and records Update client personal details and financial information on the CRM system Prepare client documentation packs for financial advisors Assist with the preparation of review packs and client reports Schedule and coordinate client meetings where required Respond to client administrative queries in a professional and timely manner Regulatory Compliance (FICA & FAIS) Ensure all client records meet FICA identification and verification requirements Obtain and maintain up-to-date FICA documentation (ID, proof of address, etc.) Verify client information and perform necessary due diligence checks Ensure that all documentation required under FAIS regulations is complete and filed correctly Documentation and Record Management Maintain organised electronic and/or physical client filing systems Ensure secure storage of confidential client information Update and maintain compliance registers and documentation logs Assist with document retrieval during compliance audits Operational Support Support financial advisors with administrative preparation for client engagements Assist with preparation of client proposals and documentation packs Liaise with product providers and investment platforms regarding administrative issues Support internal operational processes to improve efficiency Key skills and competencies Strong administrative and organisational skills High attention to detail and accuracy Understanding of financial products, long-term risk benefits, medical aid, GAP-cover and investment administration processes Knowledge of FICA and FAIS regulatory requirements Ability to work independently and manage multiple tasks Strong communication and client service skills Ability to handle confidential information with discretion Good problem-solving and follow-up ability Qualifications and Experience Matric / Grade 12 24 years administrative experience in financial services, investments, or wealth management Advantageous Certificate or diploma in Finance, Business Administration, or Wealth Management Experience working with investment platforms or financial planning software Understanding of FICA and FAIS compliance processes