Key Responsibilities To develop long-termrelationships with customers, connecting with key managers and employees. You will liaise between customers andcross-functional internal teams to ensure the timely and successful on timedelivery of our solutions according to customer contractual requirements. Ensure that a completefood testing is done weekly on all major airlines first, then minor airlines,for the different classes. Ensure that a completeprocessing of flight check is done on all production steps dishwash / equipmentstorage and packing / bondstore / bar packing / plating / tray set up /supervisor's flight check / loading to the unit / aircraft loading / invoicing -once a week as a minimum on major airlines first Ensure that you do aminimum of two ramp visits per month with the airline operations staff Ensure that a spotcheck is done monthly on specs, ensure that the right version of specs on aairline and a class is being distributed and used Ensure that the menucalendar is updated monthly, before the 10th of each month Ensure that all specsare checked monthly by the 19th latest, for the next month menu change Ensure that a menuchange meeting is held by the 20th of the month for the next month’s menuchange Ensure that a menucheck is done on the floor 1 day before that change and 1 day after the change,this is to verify that all employees are aware of and using the new specs Ensure monthly thatthe correct version of loading plan and packing list on TSU, Equipment packingand bar packing is being used. Ensure that a monthlyQuality of Service meeting is organized to make sure that all the management isaware about our quality performances and to avoid the same complaintsre-occurring Ensure that youschedule and meet with the station manager of each airline monthly Ensure that yourespond to customer complaints with 48 hours of receiving it, and 24 hours ofit is critical. Further ensure that itis communicated in a professional manner Ensure that all specsare sent to the customer no later than 1 week after presentation Update QMS on a weeklybasis with weekly reporting Coordinationof Charter flight setup and communication to all internal stakeholders Supportthe relevant finance teams by auditing invoices, providing month enddata. Alignwith relevant departments and conclude all enquiries related to billings. Regularreview of the global discounts scheme of the global accounts and itsapplication in collaboration with HQ. Calculatethe cost of sales in the required system to enable Commercial to strategicallyprice with solid raw data. Extractfinancial raw data from the online catering system and verify for strategic useby the management when required. Inputprices into the system following a change/CPI revision triggered by Commercial. Makeinternal transmission of price updates in online catering system. Createand ensure appropriate price control of the cycles. VerifyCommercial price input into the airlines systems when applicable. Monitorbilling accuracy. EnsureSLA agreements are correctly translated into the company systems. Oversee daily/monthly financialtransactions (billing/supplier invoices). Standardize workflow / approvalprocess for pricing updates. Ensure accounting entries (Cegid)are accurate and fully reconciled. Cost controlling of overheads,labor and raw material costs. Identify process gaps and costsaving opportunities. Fixed asset verification. Enforce deadlines with monthlyreporting. #J-18808-Ljbffr