Responsibilities Lead and optimise the sales and service delivery model across a client portfolio, empowering team performance and driving the achievement of strategic objectives. Track, control and drive the delivery of exceptional service through proactive, innovative and appropriate solutions delivered by the team. Manage sales activities with the specific aim of achieving pre‑determined team sales targets. Proactively drive client conversions to the main bank through salary deposits. Actively coach team members to resolve queries and complaints that are escalated, providing advice on learning, solutions, products and processes to improve business performance. Monitor and evaluate the team’s adherence to relevant processes, compliance with legislative and audit requirements, and implement corrective actions immediately. Track, control and implement changes to sales and service processes to improve efficiencies in delivery to clients. Continuously assess personal performance, seek timely feedback, and request training where appropriate. Plan and manage performance, skills development, employment equity, talent acquisition and team culture to foster innovation, achieve efficiencies and increase competencies. Equal Employment Opportunity Statement All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties. #J-18808-Ljbffr