Overview Our client is seeking to build a dynamic team to join their new division in East London. The following exciting opportunity exists for a high-performing individual with strong service advisor and interpersonal skills, and a passion for delivering exceptional customer experiences to workshop customers. Minimum Requirements Grade 12/Matric Certificate Minimum of 3 years’ experience as a Service Advisor in a franchise dealership environment Valid driver’s license Able to work under pressure and complete tasks and assignments on time Efficient computer literacy Job Responsibilities Greet customers promptly and professionally, ensuring a positive first impression Book in vehicles for servicing, maintenance, and repairs Accurately capture customer concerns and service requirements Prepare and explain job cards, cost estimates, and timelines to customers Liaise effectively between customers and workshop technicians Keep customers informed on the progress of their vehicles and any additional work required Obtain customer approval for additional repairs or costs Ensure all work is completed as per manufacturer and dealership standards Handle customer queries, complaints, and concerns in a professional and timely manner Ensure all documentation is completed accurately and filed correctly Process invoices and explain charges to customers upon vehicle collection Maintain strong customer relationships to encourage repeat business Coordinate vehicle handovers, ensuring all work has been completed to satisfaction Adhere to company policies, procedures, and health & safety standards Work closely with parts and service departments to ensure efficiency Meet daily, weekly, and monthly service targets and KPIs Key Competencies / Skills Excellent communication skills A natural ability to deal with customers Ability to remain focused and to work independently and in a team Ability to develop good working relationships