About the job Software Development Manager Duties and responsibilities: Create, agree and execute Software Development road maps and operational strategies for projects coming into the business in collaboration with respective Team Members through proper documentation, communication and execution. Build effective customer-centric relationships through measurements of performance and usage and engagement and involvement with customers by creating clear visibility through strategies and roadmaps. Set and achieve efficient delivery objectives of Teams by ensuring there are individual and Team strategies with clear and measurable objectives that align with organisational goals. Accountable for articulating, monitoring, reporting and achieving realisation. Utilisation of data metrics in order to make data-driven decisions. Identify and respond to situation/organisational/market requirements by creating a culture of innovation and opportunity identification by the Team. Facilitate change management due to changing situational requirements e.g. restructuring changes or adoption of new technologies. Ensure the established procedures and processes are accurately documented, communicated, implemented, and agreed upon with product and/or project Teams. Act as an escalation point for issues and ensure effective communication and resolution activities are in place. Effectively liaise and communicate with both internal and external key stakeholders at a senior level to manage day-to-day issues, escalations, and expectations. Ensure all operational communications with customers/partners are documented and effectively circulated to stakeholders making use of collaborative tools. Engage with executive members or the equivalent, as well customers/partners to ensure collaboration at all levels. Engage with the wider business, and if needed, hold strategic knowledge-sharing sessions. Maintain and facilitate strategic stakeholder and communication analysis. Qualifications and experience: At least 3-5 years of experience managing a team At least 6 years in a technical role within the IT Software Development industry. Prior experience ensuring timely project delivery. Provide technical and architectural guidance to the Development Team. Ensure development standards and development SDLC are adhered to by the Development Team. Ability to work well under pressure and in a fast-paced growing environment. Strong planning and organisational skills. Reporting skills at Senior Management level. Prior stakeholder and Team lead management experience. #J-18808-Ljbffr