Job Description IT Project Management when onboarding new clients Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders Draw up project plans and timelines. Organizing IT resources to meet PMO/Client timelines. Maintain relationship with client/client IT into BAU environment Collaborate with IT Managers and ensure the smooth running of client IT Operations Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime. Draft reports on IT Service Delivery and present the data to the Senior Management Team Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences Be proactive and review business processes, suggest improvements, identify opportunities and risks, and recommend appropriate actions Take ownership of Solution Design Document creation and maintenance into BAU, regularly updating documents when required Own project/client change requests within IT environment Prepared to chase stakeholders for outstanding actions Work after hours or weekends when required to coordinate client changes and UAT Qualifications IT Qualification’s (Required unless over 5 years IT experience) #J-18808-Ljbffr
Technical Account Manager
WNS GLOBAL SERVICES
cape town, cape town
Published 7 days ago
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