Required: Relevant IT qualification (A+, N+ or combination thereof). Microsoft 365 certification (e.g. MS-900 Microsoft 365 Fundamentals) or Microsoft Office Specialist certification. Minimum 23 years' experience in an IT service desk or desktop support environment. Solid experience supporting Microsoft Windows and Microsoft 365 environments. Experience with ITSM ticket logging systems. Preferred: ITIL 4 Foundation certification (or willingness to obtain within 12 months). Microsoft Azure Fundamentals (AZ-900). Experience in a legal, professional services or financial services environment. Experience with ManageEngine ServiceDesk Plus. Experience with IT asset management processes. Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
Service Desk Analyst
SIX SENSE CONSULTING
cape town, cape town
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