PRE & POST SALES TECHNICAL SUPPORT Location: Johannesburg (East Rand)Industry: Technology / Hardware & Software Solutions A leading technology solutions provider is seeking a technically strong Pre & Post Sales Technical Support specialist to support internal sales teams, business partners, and end users across a diverse range of hardware and software solutions. This role is ideal for a customer-focused technical professional with strong troubleshooting ability, solution implementation experience, and a passion for delivering high-quality technical support. THE ROLE You will be responsible for providing both pre-sales and post-sales technical support across hardware, software, and device management environments. Technical Support & Solution Delivery Providing pre-sales technical product support to internal sales teams and external business partners Delivering post-sales support to customers, partners, and end users Assisting with technical solution design and implementation Supporting hardware and software solution deployments Device & Software Management Supporting mobile device management environments Assisting with device management software implementation and support Supporting barcode printing label software and related applications Assisting users with customised software upgrades and installations Customer Support & Troubleshooting Troubleshooting technical issues and resolving application-related problems Providing online and remote user support Assisting customers across various technical support scenarios Escalating complex issues where required and ensuring resolution follow-through Training, Documentation & Quality Training users on systems, applications, and solutions Preparing and maintaining user requirement specifications and technical documentation Supporting quality standards and operational initiatives Ensuring accurate documentation of system changes and support activities Collaboration & Team Support Working closely with sales, technical, and operational teams Supporting achievement of team goals and customer service objectives Contributing to a collaborative and customer-focused support environment WHAT WE ARE LOOKING FOR Key requirements: Matric / Grade 12 Minimum 2 years' experience in technical support or technical repairs Strong technical troubleshooting capability Experience supporting hardware and software environments Good understanding of Microsoft Office and application software Exposure to: Mobile device management Barcode printing label software WLAN environments Valid driver's licence Strong communication and customer service skills Advantageous: Experience working in customer-facing technical support environments Additional language capability WHO YOU ARE A technically minded problem-solver Customer-focused with strong interpersonal skills A team player who collaborates effectively with others Self-motivated and proactive Enthusiastic and eager to learn Able to remain professional under pressure WHY THIS ROLE Opportunity to work across a wide range of technology solutions Exposure to both pre-sales and post-sales environments Hands-on technical support and implementation experience Customer-facing role with strong variety and engagement Opportunity to grow within a dynamic technical support environment #J-18808-Ljbffr