Position Desktop Support Technician – CFAO Holdings South Africa Location: Johannesburg, South Africa – Permanent contract We have an exciting and challenging opportunity for an experienced and suitably qualified Desktop Support Technician to join CFAO Holdings South Africa. Role Overview This position provides first‑and second‑line on‑site desktop support to Head Office users, ensuring reliable operation of Windows 11 workstations, standard business applications, and office IT equipment. The role is hands‑on and focused on delivering efficient, professional end‑user support within a corporate Head Office environment. Experiential and Educational Requirements Grade 12 / Matric Relevant IT qualification (advantageous) CompTIA A+ or Microsoft certification (advantageous) 2–4 years’ experience in a desktop or IT support role Proven experience supporting Windows 11 in a corporate environment Experience providing on‑site support in a Head Office environment Essential Duties and Responsibilities Provide on‑site desktop and technical support to Head Office staff Diagnose and resolve Windows 11 operating system issues Support desktops, laptops, printers, monitors, docking stations, and peripherals Troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive) Assist users with Teams meetings and AV/conferencing equipment Log, track, and resolve incidents via the IT Service Management system Resolve issues within agreed SLAs and escalating where requiredBuild, configure, deploy, and refresh Windows 11 desktops and laptops Perform fault diagnostics and hardware replacements Maintain accurate records of IT hardware assigned to users Follow IT standards, security policies, and procedures Maintain basic support documentation and contribute to knowledge articles #J-18808-Ljbffr