Overview Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Salesforce is the company leading workforce transformation in the agentic era. Agentforce is the future of AI, and you are the future of Salesforce. Job Details Job Category: Sales Job Title Senior Account Solution Engineer (Telecommunications & Media Vertical) Location: Johannesburg, South Africa Focus: Strategic Enterprise Accounts – Telecommunications & Media Role Overview As a Senior Account Solution Engineer (ASE), you are your accounts primary technical presales consultant for our most significant Telecommunications & Media accounts in the African market. The Account Solution Engineer stays with the customer throughout their journey, as they mature on our platform. Your mission is to work with our customers to scope, plan and derive value from their investments across the full Salesforce platform. A key component of this role is the coordination and co execution of the specialist solution engineering and technical and enterprise architect teams (Cloud specialists, Data Architects, AI Specialists, Security Experts, etc.) to ensure the customer realizes continuous, compounding value. Key Responsibilities Driving Business Value Strategic Discovery: Lead architectural and business discovery to identify friction in legacy OSS/BSS or broadcast ecosystems, unlocking avenues for digital transformation. Value-Led Solutioning: Tie every technical demo and architectural proposal directly to specific business outcomes, elevating conversations from features to measurable impact. Executive Visioning: Deliver value-driven narratives to the C-suite, proving how Salesforce accelerates go-to-market strategies and monetizes 5G or D2C streaming investments. Business Value Mapping: Partner with AEs and Business Value Services to translate complex industry use cases into quantifiable ROI and concrete business justifications. Strategic Account Orchestration Technical Roadmap Ownership: Develop and maintain a 3-year technical maturity roadmap for the account, aligning platform capabilities with the business goals (e.g., reducing churn, ARPU growth, or 5G monetization). Deployment Governance: Review platform usage and consumption trends post-sale to validate that the implemented solution is actively delivering the promised business value. Cross-Functional Leadership: Act as the "Conductor of the Orchestra". Brief and coordinate internal and external specialist teams to ensure a unified technical front. Executive Technical Advisory: Build trusted advisor relationships with CTOs, CIOs, and Enterprise Architects within the African Communications and Media hub. Full-Stack Architectural Proficiency Ecosystem Articulation: Discuss and whiteboard the Salesforce platform and its interaction with downstream systems (e.g., OSS, Billing engines, Data Lakes, ERPs). Domain Expertise: Lead high-level discussions onCloud & Infrastructure; AI & Automation; Security & Data; Integration. Cloud & Infrastructure: Transitioning from legacy on-prem to Cloud First architectures. AI & Automation: Moving from basic chatbots to predictive AI for network maintenance and generative AI for personalized customer service. Security & Data: Navigating POIA or data sovereignty and encryption requirements within a high-compliance Telco environment. Integration: Mastery of API-led connectivity and real-time event-driven architectures. Required Skills & Qualifications Experience: 8+ years in Solutions Engineering or Enterprise Architecture, with a preference for 3–5 years specifically within the Telecommunications and/or Media vertical. Platform Mastery: Deep knowledge of the Salesforce Portfolio (specifically Communications / Media Cloud), with ability to view the wider enterprise landscape. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what’s possible for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Additional Information Salesforce uses artificial intelligence (AI) tools to help recruiters assess and evaluate candidates’ resumes and qualifications. Humans will make the final hiring decisions. Please see our Candidate Privacy Statement for information about how we use personal data and our rights regarding the use of AI tools and opt-out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy applies to recruitment, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination, and everything in between. Decisions are based on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. #J-18808-Ljbffr