Summary Our client in telecoms sector is seeking a professional Business Analyst on a contract duration of 6 months. Position Info Service maps/value stream maps (AS-IS and TO-BE where agreed) for CMDB, Catalogue, and DR. Process documentation (BPMN/Visio-level or equivalent) including:triggers, steps, decision points, handoffs, exceptions inputs/outputs, systems/tools used, records produced RACI per process and per key artifact (CI records, service records, DR runbooks). Requirements backlog (prioritized) for tooling/config changes and data gaps:user stories/use cases, acceptance criteria, non-functional requirements Data model artefacts where relevant:CI model, attribute dictionary, service catalogue data dictionary Gap analysis and recommendations:people/process/tool gaps, quick wins, risks, and dependencies Workshop outputs:confirmed scope, assumptions, decisions log, open actions list BA approach / activities Run structured workshops and 1:1 interviews with SMEs across Operations, Service Desk, App/Infra, Security, Risk/BCP, and Service Owners. Validate findings with walkthroughs and “day-in-the-life” scenarios:incident impact analysis using CMDB relationships request fulfilment from catalogue item to completion DR invocation and recovery test simulation Establish and maintain a single repository for artefacts (Confluence/SharePoint) with version control and approval workflow. Stakeholders & access required (we will facilitate) Access to current documentation (policies, SOPs, runbooks, catalog exports, CMDB schema/integrations list). Access to tool SMEs/admins (ITSM tool, CMDB/discovery, portal, monitoring, backup/DR tooling). Availability of service owners and DR owners for validation and sign-off. Quality / acceptance criteria Each process map includes: scope, triggers, step-by-step flow, roles, inputs/outputs, exceptions, and tool touchpoints. Each service map clearly shows dependencies and ownership. Artefacts are reviewed and formally signed off by nominated process/service owners. Requirements backlog is prioritized with clear acceptance criteria and “definition of done”. #J-18808-Ljbffr