Limpopo, South Africa Job Description Responsibilities: Driving turnover to ensure the achievement of targets Controlling expenses Managing stock losses to ensure shrinkage is in line with the Company standard People management, including recruitment, staff development, employee relations, and performance management Executing in-store merchandising strategy and standards Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands Qualifications & Experience: A Matric certificate Minimum 3 years retail experience with at least 1 year in store leadership Skills: Builds Customer Loyalty Customer Service Delivery Customer Value Management Customer-Focused Approach Effectively Presents Solutions Knows the Buying Influences Leverages Digital Communications with Customers Manages Resistance Managing the Sales Process Negotiation & Selling Policy & Procedures Strategic Sales Planning Leadership Behaviors: Action-Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness Builds Networks - establishes and nurtures internal and external relationships to create mutually beneficial partnerships Customer Focus - understands, anticipates, and meets customer needs and expectations Directs Work - plans, organises, and directs activities to achieve desired outcomes Drives Engagement - inspires, motivates, and empowers individuals to go above and beyond Ensures Accountability - takes responsibility and ensures others are held accountable for performance targets Optimizes Work Processes - assesses and improves work efficiency, effectiveness, and quality Values Differences - respects and appreciates diverse perspectives Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act. About Us Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 lifestyle and apparel brands that Inspire our Customers to live their Best Lives . Our vision is to create remarkable omnichannel experiences for our customers. TFG offers a dynamic workplace and growth opportunities across our brands. We’re purpose-led, and our team takes pride in making an industry-wide impact. About the Team At Totalsports, we embody PERFORMANCE, INSPIRE, AUTHENTICITY, MOTIVATION, INNOVATION, and REALNESS. We seek a team player passionate about sports, fitness, and health, who can develop, inspire, motivate, and drive high performance. Join the #HomeofSport and help make sport and fitness accessible to everyone. #J-18808-Ljbffr