Role Overview We are looking for a hands‑on, organised, and customer‑focused operations lead to take ownership of the day‑to‑day running of our tracking platform, customer accounts, installer coordination, and stolen vehicle recovery operations. This is a varied role that combines systems administration, customer service, stock management, and operational management, and is well suited to someone who enjoys working across multiple disciplines. Key Responsibilities Maintain the tracking and telematics system, including the adding, removing, and editing of client data on the system. Maintain customer policy schedules, invoicing, and quoting for new and existing business on our accounting software. Log errors and change requests with the software team to ensure the system is performing as it should. Manage installers on scheduling, on‑site installations, and quality of work. Contact customers to inform them about tracking units that are not functioning. Manage tracking unit stock, inventory, and consumables. Manage stolen vehicle recovery operations. Answer and handle a 24‑hour emergency phone line, as incidents do occur on weekends and late at night. Requirements & Experience 2–4 years’ experience in a similar role. An IT or Information Systems degree will be preferred. An interest in, or working knowledge of, Xero, QuickBooks, or SAP. A people’s person with strong interpersonal and customer service skills. #J-18808-Ljbffr