Description Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully‑featured services to millions of active customers ranging from fast‑growing startups to large enterprises and government agencies. AWS customers continue to leverage our services for everything from exploratory experimentation to mission‑critical business systems. Kumo is the software engineering organization that scales AWS’s support capabilities. Amazon’s mission is to be earth’s most customer‑centric company, and this applies to helping our own Amazon employees with their daily IT support needs. Our team innovates for the Amazonian, making the interaction with IT Support as smooth as possible. We eliminate root causes, automate issue resolution, or guide customers toward optimal troubleshooting steps. We use machine learning to understand customer behavior, predict intent, deliver personalized content, and automate issue resolution through chatbots. Amazon Sales, Marketing, and Global Services (SMGS) drives revenue, adoption, and growth from the largest and fastest growing small‑ and mid‑market accounts to enterprise‑level customers, including the public sector. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you need accommodation, contact your recruiter or the Applicant‑Candidate Accommodation Team (ACAT) at Key Job Responsibilities Our engineers contribute to the complete vertical stack of an SOA‑based system, connected horizontally to most systems in the larger Amazon ecosystem. We use a variety of open‑source technologies, native AWS services, and internal AWS services. Primary languages include Kotlin, Java, JavaScript, and Ruby on Rails. Front‑end tech includes Angular/Bootstrap, Node, and Elastic Search. AWS services such as Route 53, Lambda, Fargate, API Gateway, AppSync, KMS, AWS Connect, Lex, Kendra, Redshift, QuickSight, and DynamoDB are integral to our stack. Recognize and adopt best practices in software development engineering: design, testing, version control, documentation, build, deployment, and operations. Write high‑quality, maintainable, and robust code. Have a working knowledge of UI technologies, frameworks, and concepts including HTML 5, REST, jQuery, AJAX, CSS3, SOA, and responsive design. Define APIs and integrate them into usable interfaces. Understand how web applications work, perform, and scale, and troubleshoot and analyze problems. Problem Solving Solve problems at their root by understanding the broader context. Develop pragmatic, scalable solutions without over‑engineering; choose simple, straightforward solutions over more complex ones. When existing solutions are available, use them. Know fundamental data structures and algorithms and when to employ them. Anticipate and prevent future problems. A Day in the Life As part of the AWS Global Support team, you will interact with leading companies and provide world‑class support for customers building mission‑critical applications on AWS services. About the Team Diverse Experiences AWS values diverse experiences. Even if you do not meet all preferred qualifications, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services is the world’s most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate—customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, learning and curiosity are part of our nature. Employee‑led affinity groups foster a culture of inclusion, and ongoing events and learning experiences—such as our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences— inspire us to embrace our uniqueness. Mentorship & Career Growth We continuously raise our performance bar, providing knowledge‑sharing, mentorship, and other career‑advancing resources to help you develop into a well‑rounded professional. Work/Life Balance We value work‑life harmony. Achieving success at work should not come at the cost of sacrifices at home, so we strive for flexibility as part of our working culture. Basic Qualifications 3+ years of non‑internship professional software development experience. 3+ years of non‑internship design or architecture experience (design patterns, reliability, and scaling) of new and existing systems. Experience programming with at least one software programming language. Knowledge of professional software engineering and best practices for the full software development life cycle—including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence. Preferred Qualifications 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations. Bachelor's degree in computer science or equivalent. Understanding or experience with web‑based technologies: NodeJS, Java, Kotlin, HTTP, HTML 5, REST, JavaScript, JSON, AJAX, Apache, Tomcat, React, and CSS. Amazon is an equal‑opportunity employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon strongly commits to diversity within its community and particularly welcomes applications from South African citizens who belong to designated groups that may contribute to Employment Equity. In accordance with law, we verify your ability to work lawfully in South Africa. Submit a copy of your identity document or passport, and any applicable work permit if you are a foreign national, along with an updated resume. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need accommodation or adjustment during the application and hiring process, visit . If the country/region you are applying in isn’t listed, contact your Recruiting Partner. Company Amazon Development Centre (South Africa) (Proprietary) Limited Job ID A #J-18808-Ljbffr