Job Description Provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and offering product solutions. Direct customers to the correct channels (eChannels and Self Service) while adhering to policy and process. How We Work As a Universal Advisor in the FNB Points of Presence (POP) team, you will work in a branch environment delivering an exceptional, value‑driven customer experience. You will promote digital and self‑service channels and ensure every interaction aligns with FAIS, FICA, Treating Customers Fairly (TCF) principles and FNB governance. Responsibilities Engage customers in a professional manner and respond to the brand promise of “How can we help you?” at all times. Understand customer needs, identify and cross‑sell aligned products, and provide appropriate banking and financial solutions. Educate customers on suitable digital platforms and proactively migrate them to e‑Channels and self‑service options. Fulfil transaction targets while delivering exceptional service. Manage leads, referrals, and customer follow‑ups within agreed turnaround times. Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance. Act ethically and professionally, taking accountability for personal performance, learning, and career development. Stay informed on product offerings, systems, and industry developments, and adapt to changing customer and business needs. Qualifications & Experience Minimum: Grade 12 / NQF Level 4. Preferred: NQF Level 5 or Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS. 1–3 years of customer‑facing experience in service delivery or client support within financial services. Strong understanding of FAIS, TCF principles, and regulatory compliance. Proven ability to meet sales, service, and customer experience targets. Must not be an unrehabilitated insolvent. Desired Attributes Client‑focused with a strong ethical mindset. Passionate about service excellence and problem‑solving. Confident in needs‑based selling and solution delivery. Agile, adaptable, and comfortable in a high‑volume environment. Strong communication and interpersonal skills. Results‑driven with strong planning and organisational skills. Detail‑oriented with high compliance awareness. Capable of working independently and collaboratively within a team. Benefits and Opportunities Build strong customer relationships within a dynamic POP environment. Engage in a challenging, fast‑paced branch setting with continuous learning and development aligned to your career path. Make a meaningful impact as a brand ambassador in a local market. Equal Employment Opportunity All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis, and this information will be kept confidential unless required by law. Important Closing Date Applications will not be accepted on or after 05/06/26. #J-18808-Ljbffr