Job Description As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers, ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards. Responsibilities Serve customers promptly and professionally, ensuring their needs are fully understood Deliver an excellent customer experience aligned to Balanced Scorecard service standards Achieve net profit growth through effective sales and service support Manage the migration of customers from traditional transactions to Self‑Service and digital channels Grow the active customer account base to expand overall client engagement Identify and maximise cross‑sell opportunities to strengthen customer relationships Track, control, and influence sales activities to achieve predetermined sales targets Track, control, and influence service activities to improve service efficiencies Provide efficient administration through careful planning, accurate reporting, and timely information updates Check and verify transactions daily to ensure new business applications are processed and closed within required timelines Produce accurate and reliable sales and service statistics for management and decision‑making Comply with governance, legislative, and audit requirements Uphold FNB’s Golden Rules processes and procedures consistently Take accountability for self‑development and continuously grow personal capability Qualifications Excellent communication and relationship‑building skills and an ability to engage diverse customer needs Confidence in guiding customers toward digital and Self‑Service solutions Ability to identify sales opportunities and support portfolio growth High levels of accuracy, discipline, and adherence to process Strong organising, planning, and time‑management capability Commitment to delivering consistent, exceptional service Minimum Qualification: Grade 12 / NQF Level 4 Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services Candidate Profile Customer‑centric with a passion for delivering exceptional experiences Motivated by achieving performance targets Organised and detail‑driven with strong follow‑through Ethical, compliant, and aligned to governance requirements A strong team player who builds positive working relationships Proactive in your learning and personal development Benefits A customer‑facing role within the FNB Points of Presence network Exposure to digital enablement, customer engagement, and frontline service practices Ongoing learning and development aligned to service, sales, and operational excellence A collaborative, supportive branch environment focused on customer delight EEO Statement All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law. Application Closing Date Applications will not be accepted after 06/06/26. #J-18808-Ljbffr