Operational Innovation Lead - Improvements, CIB Operations Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, 5 Simmonds Street This role is critical to unlocking value from the bank’s technology investments, driving innovation in reconciliations, and ensuring that solutions are sustainable, scalable, and aligned to business needs. The incumbent will work closely with the reconciliation teams, embedding themselves in day-to-day operations to identify inefficiencies, directly developed practical solutions, and embed automation and intelligence into reconciliation processes. Experience in operational processes and problem-solving, combined with strong technical skills in data, workflows, and AI is critical. Qualifications Type of Qualification: First DegreeField of Study: Information Technology or any relevant qualificationsExperience Required 5-7 yearsThis role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices. This experience must include the management of a team as well as the implementation of large-scale projects. Have the ability to work hands-on with data and technology, building practical solutions using the bank’s existing technology stack, including Microsoft tools and AI platforms already invested in. Additional Information Articulating Information Developing Expertise Examining Information Generating Ideas Interacting with People Interpreting Data Producing Output Providing Insights Pursuing Goals Taking Action Data Analysis Data Integrity Knowledge Management Knowledge of Banking & Financial Service #J-18808-Ljbffr