Job Description Opportunity Alert: US Healthcare Support Roles — Now Hiring! Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? Customer Services Advisor As a Customer Services Advisor, you will provide exceptional support within the US healthcare system. What You’ll Be Doing Handling inbound calls and emails from members, healthcare providers, and brokers with professionalism and empathy Providing clear, helpful information regarding health care Meeting personal and team performance targets Growing your skills – with potential for further training on more complex queries What We’re Looking For Minimum of two (2) years of recent Call Center experience. USA campaign experience is imperative Understanding and experience with types of health insurance plans in the US delivery system, claims, and billing is advantageous Ability to handle assigned projects from start to successful completion including appropriate follow‑up and documentation Ability to handle multiple priorities concurrently in a timely and accurate manner Basic knowledge of CRM systems Demonstrate a high degree of integrity, patience, maturity, empathy, tact, and diplomacy Work Times US hours (Must be able to work flexible shifts) Why you will love working with us! At Huntswood, people come first. We invest in you, celebrate your wins, and reward your commitment because when you shine our customers feel it. Enjoy Benefits That Truly Matter Performance based incentives Tenure recognition bonuses Continuous service rewards Attendance based perks Breakfast every Monday Dignity packs Growth and career development programmes A collaborative, positive, people centric culture Core Behaviours At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life: Deliver WOW! Own it — take personal responsibility for getting things done, find a way Deliver Unbelievable Service - Create “WoW” moments for your customers every time Servant Leadership Enable and empower all employees Our people are at the heart of our success Do the right thing Be empathetic Be respectful to everyone, always Act with integrity, even when no one is looking Winning Mindset Bring your A‑game every day Passion is contagious – work everyday like it is your first day on the job Strive for Greater Stay dedicated to continuous improvement Challenge the status quo and bring forward your best ideas It’s not just about what we do, but how we do it — our behaviours are what make us special. #J-18808-Ljbffr