Our client is a global communications giant which helps businesses to deliver extraordinary customer experiences via print and digital channels. This company is continuously ensuring quality and innovation are delivered at the very best value. They are looking for an Account Manager to join the Client Services department and be a key point of contact for the most valued clients within the asset management, Investment, wealth and financial sector; responsible for ensuring client satisfaction, managing client expectations, and driving long‑term relationships. You will play a critical role in understanding client needs, coordinating with internal production teams to deliver on those needs, and identifying opportunities for upselling and cross‑selling products and services. This role requires exceptional communication skills and an understanding of client management. Accountabilities and Responsibilities Client Relationship Management Develop and maintain strong, long‑lasting relationships with key clients, serving as their primary point of contact. Regularly engage with clients to understand their needs, objectives, and challenges. Account Growth Identify opportunities to grow accounts through upselling and cross‑selling services and solutions. Project Management Support the delivery of projects and services to clients, ensuring they are completed on time, within scope, and within budget. Coordinate with internal teams to manage resources and timelines effectively. Strategic Planning Collaborate with clients to develop and execute strategic account plans that align with their business objectives. Communicate issues and solutions clearly to both clients and internal teams. Performance Tracking Monitor and report on the performance of client accounts, including tracking key metrics such as client satisfaction, retention, and revenue growth. Regularly attend account reviews to clients and internal stakeholders. Cross‑Functional Collaboration Work closely with internal teams to ensure the client’s needs are being met and to support the development of tailored solutions. Market & Industry Knowledge Stay informed about industry trends, market conditions, and competitors to provide relevant insights to clients and to position our client as a trusted advisor. Skills Strong relationship‑building and interpersonal skills Excellent communication with negotiation abilities Strategic thinker with a problem‑solving mindset Ability to manage multiple projects and deadlines in a fast‑paced environment Familiarity with specific industry knowledge within a data and production environment Competencies the job holder will be expected to display Client‑Focused A strong commitment to delivering value and satisfaction to clients, understanding their needs, and proactively addressing them. Comfortable working in a dynamic environment with experience in prioritising client needs in a fast paced industry. Develops solutions to deliver great results; tries new and different ways to address work problems; identifies opportunities to optimise resources, reduce expenses and/or increase revenues. Teamwork Works cooperatively with others, inside and outside the organisation, to accomplish objectives and achieve goals. Accountability Accepts responsibility; takes pride in personal contribution toward the company’s goals and successes; delivers on commitments. Client Focus Collaborates and behaves in ways that delivers an exceptional client experience with high quality products and services; focuses energy on discovering, understanding, and meeting the needs of the client; develops and sustains productive relationships that are built on trust and fosters client loyalty. Developing Self Committed to learning by identifying personal strengths and development needs; proactively seeks opportunities to reach personal potential and continually enhance contribution. Inspire Trust Demonstrates behaviours of honest, courage, integrity, and respect; behaves in ways that build a “Speak Up” culture where individuals are encouraged to safely raise, discuss, and address ethical concerns. #J-18808-Ljbffr