Job Reference: JHB -NL-2 A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs). Duties & Responsibilities In order to be considered, the following is required: Degree in Information Technology Management, Computer Science, Business Administration, Commerce, or similar Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous) Proficiency in Microsoft Office Suite Strong customer service skills Team leadership experience Business analysis skills Good written and verbal communication skills Knowledge of programming languages Data modeling skills Understanding of database and database management Knowledge of ICT project management principles (e.g., Agile) Understanding of Software Development Life Cycle (SDLC) A strong technical background in applications or technical management experience 8 years of experience within a technology department 5 years of management experience leading a team of ICT professionals 3 years of financial industry experience Key Performance Areas (KPAs): Technology strategy and innovation Planning and organization Execute analysis and design activities Technical implementation within own area Vendor management Customer management Business partner relationship management Quality assurance Risk management Finance management Leadership and people management If you would like to email your CV directly, please send it to or contact . Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, , for available positions which you may be suited for. Package & Remuneration Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles. #J-18808-Ljbffr