Hire Resolve's client, a next-generation betting platform, is searching for a Safer Gambling Analyst to join their team in Cape Town. This part‑time role will support the Safer Gambling function within the compliance department across various shifts. Responsibilities Engage with customers via email, chat, or outbound calls who may be at risk of or actively experiencing gambling‑related harm, taking appropriate action in line with legislation, procedures, and processes. Uphold and contribute to the development of internal policies and procedures aimed at preventing gambling‑related harm. Handle escalations and queries from the Player Success Team relating to operational compliance cases. Monitor customer communication channels/inboxes related to operational compliance to ensure SLA adherence and a frictionless user experience. Appropriately manage complaint cases arising during shift hours. Analyse customer accounts from a Safer Gambling and Anti‑Financial Crime perspective, based on internal reports or Player Success interactions. Escalate high‑risk cases as needed to ensure effective player protection. Recommend improvements to current Operational Compliance and Player Success processes. Collaborate with Safer Gambling Management and the Head of Operational Compliance to promote a culture of Safer Gambling and high‑quality customer service through compliance and awareness initiatives. Qualifications Excellent oral, written, and verbal communication skills. Native or bilingual proficiency in written and spoken English (mandatory); additional languages are an advantage. Experienced in handling difficult conversations with customers while remaining calm and focused on objectives. Capable of collaborating with multiple stakeholders to make informed decisions regarding customer accounts. Strong attention to detail with the ability to quickly assess and respond to emerging cases. Able to perform well under pressure in a fast‑paced environment. Self‑motivated with the ability to work independently and as part of a team. Proven track record of delivering excellent customer service. If you meet the above requirements and want to make a career‑changing move, apply today by emailing your CV to or visit our website: #J-18808-Ljbffr