TWK Agri has the following vacancy available: IT Technician within the IT division at Piet Retief, Mpumalanga. Job Summary This role involves providing first- and second-line technical support to end users, maintaining IT infrastructure and equipment, and ensuring the smooth and efficient operation of IT services across the business. The IT Technician will troubleshoot hardware, software, and network issues, support users both on-site and remotely, and assist with installations, upgrades, and maintenance while delivering a high standard of customer service. Responsibilities and Duties Provide technical support to end users remotely and on-site Diagnose and resolve hardware, software, and network-related issues Install, configure, and maintain desktops, laptops, printers, and peripheral devices Perform routine maintenance, upgrades, and repairs of IT equipment Configure and troubleshoot wired and wireless network connections Log, track, and update support tickets in line with company procedures Assist with IT asset deployment and inventory managementSupport branch and site visits as required Maintain accurate technical documentation and records Set up equipment and user accounts for new employees (onboarding support) Ensure compliance with IT policies, standards, and security requirements Provide basic user training and guidance on systems and applications Qualifications and Skills Matric / Grade 12 CompTIA A+ Certification CompTIA Network+ Certification CompTIA Security+ Certification (advantageous) Ubiquiti certification (UBWS or equivalent) (advantageous) 1–3 years’ experience in an IT support environment Strong troubleshooting skills in Windows OS, Microsoft 365, networking (LAN/WAN/Wi-Fi), and end-user hardware Excellent problem-solving and analytical skills Strong communication and interpersonal abilities Customer-focused approach to service delivery Ability to work independently and as part of a team Good organisational and time management skills High attention to detail and accuracy Ability to work under pressure and manage multiple priorities Willingness to learn and continuously develop technical skills Take the next step in your career with TWK Agri, a trusted leader in agriculture and beyond. *The company can expire job adverts at any time at their own discretion. TWK Agri supports the principles of Employment Equity and reserves the right to prioritise candidates in line with our Employment Equity targets. #J-18808-Ljbffr