Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications. Log, track, and manage support requests through the helpdesk or ticketing system. Diagnose and resolve technical issues remotely and on-site. Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary. Install, configure, and maintain computer hardware, software, and peripheral devices. Set up new user accounts, devices, and access rights in accordance with company procedures. Assist users with password resets, account lockouts, and access-related issues. Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications. Perform routine maintenance, updates, and software installations. Ensure that all equipment is correctly recorded in the asset register. Provide user training and basic guidance on systems and applications. Maintain accurate documentation of incidents, resolutions, and IT procedures. Minimum Qualifications Grade 12 / Matric. Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field. Certifications such as CompTIA A+, N+, Microsoft, or similar will be an advantage. Experience 1 to 3 years experience in an IT support, helpdesk, or end user support environment. MUST HAVE EXPERIENCE IN LEGAL SECTOR Experience supporting Windows operating systems and Microsoft Office / Microsoft 365. Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues. Experience with ticketing or helpdesk systems is advantageous.