Package : R 325 101 per annum Level 07 (Plus benefits) Enquiries : Mr. Setai R ) Requirements The successful candidate should have Grade 12 certificate plus NQF 5/ in Information Technology or MCSE, A+ and N+. A minimum of 3 Years’ Experience in desktop support. Knowledge: Information Technology. Service level agreement management. Quality Management. GPG’s regulations, policies and procedures. Customer relationship management. Skills: Technical skills. Planning & organising. Reasoning skills. Analytical. Decision making. Problem solving. Verbal and Written Communication. Advance Computer Literacy. Innovation and Continuous Improvement. Report Writing Skills. Customer Service Skills. Information Management. Duties Perform hands‑on fixes at the desktop level. Install and upgrade software, install hardware. Implement file backups and configure system and applications. Perform preventative maintenance. Check and clean workstations, printer and peripherals. Analyse information and evaluate results to choose the best solution and solve problem. Provide telephony support services including support of Departmental mobile phones. Coordinate the repairing and replacing of hardware equipment’s. Assist in coordinating special projects including network related. System installation, backup, maintenance and problem solving. Assist and provide support on WAN/LAN and other technology as requested. Updating anti-virus definition files. Monitoring network servers and providing internet and intranet user support. Produce statistics and management reports relating to the regional office. Take ownership of user problems and follow up the status of problem on behalf of the user. Provide basic training MS office application used within the organization. Logging calls on Track-it system if and when helpdesk operator is not available. Provide IT audits for all IT equipment. Coaching and Mentoring learners and interns. Provide technical support of all transversal applications. Interpret and translate customer requirements. Perform quality checks & elevate calls. Document problems and resolutions. Participate in all IT projects. Employer : Department of Health Closing Date : Criteria Questions Do you have Grade 12 certificate plus NQF 5/ in Information Technology or MCSE, A+ and N+? Do you have a minimum of a 3 Years’ Experience in desktop support? #J-18808-Ljbffr