Where: Brackengate (2–3 days in office, rest WFH) Role Purpose Old School Brand's B2B engine is growing fast - and this role exists to grow it further. As Key Account Manager, you'll own a portfolio of corporate merchandise clients and a consistent stream of warm inbound leads. Your job is to convert quickly, build relationships that stick, and turn single orders into long-term partnerships. You won't be cold calling - the leads come to you. What you bring is the commercial instinct, the organisation, and the client management skill to close them, deliver brilliantly, and keep them coming back. Key Responsibilities 1. Account Ownership & Revenue Growth Own a portfolio. Manage a defined book of corporate merchandise clients across full lifecycle - from brief through to delivery, invoicing, and repeat business. Top‑tier discipline. Identify your top accounts each quarter, meet with them face‑to‑face, understand their annual calendar and budget, and build an annual account plan for each. Drive revenue, not just service. Actively grow your book through upsell, cross‑sell, and category expansion (blanks, co‑branded, gifting). Retention matters. Defend the clients in your book year‑on‑year. Track it, report it, own it. Respond fast. Every qualified inbound lead is called the same day. Non‑negotiable. Close at pace. Focus on bulk and co‑branded products where we can win quickly and at margin. Walk away from poorly fitted briefs early - protect your time. Qualify hard, quote fast. Use the catalogue guardrails: fully bespoke only for orders with clear scale potential. Steer everything else into our existing product engine. Run the nurture. Anyone you don't close on first contact goes into a structured follow‑up sequence - not a forgotten inbox. Bring sales energy. Inbound is warm, not won. Read the buying signals, create urgency where it's real, and ask for the order. 3. Project Delivery & Client Experience Brief to delivery. Own the full project: pricing, proposals, approvals, production, fulfilment, and invoicing. The client should only ever have one point of contact — you. Cross‑functional execution. Partner with Product, Operations, Design, and Embroidery to keep timelines tight and quality on‑brand. Spot problems early; bring solutions, not surprises. Premium standard. Every touchpoint reflects the Old School brand — quote formatting, sample presentation, delivery, follow‑up. Premium merchandise, premium experience. Strategic input. Offer real opinions on product selection, branding application, packaging, and gifting — don't just take orders, shape them. CRM is the source of truth. Every deal, every contact, every conversation logged. No deal lives in your inbox or your head. Clean pipeline. Stages updated weekly. Close dates honest. Lost reasons recorded. Forecasts you'd bet on. Show up prepared. Bi‑weekly team meeting: progress, pain points, priorities. Bring data, leave with actions. Feed the engine. Surface insights to Marketing (what messaging is converting?), Product (what are clients asking for?), and Ops (where are we breaking?). Requirements A relevant qualification in Business, Marketing, or a related field (or equivalent experience) 3+ years in B2B account management, branded merchandise, or a client‑facing commercial role Proven track record of hitting revenue targets and growing accounts — not just servicing them Strong communicator: clear in writing, confident on the phone, polished in person Experience with CRM tools (HubSpot preferred) and order management systems (Cin7 a bonus) Highly organised with the ability to manage multiple active projects simultaneously without losing quality or client experience. #J-18808-Ljbffr