Overview To support the planned pre-grooming analysis efforts for TechMod from a CX Design perspective, ensuring that process definitions, business rules and requirements take into account the required successful customer outcomes and best state customer journeys Requirements Identification of personas as input to CX Design Definition & documentation of successful customer outcome canvases Definition & documentation of customer narratives in line with actual business scenarios Identification of dependencies for automation in line with defined customer narratives Support development teams during the development and test life cycle Communicate and clarify required business context and requirements with the teams where required Participate and contribute in solution design sessions A minimum of 5 - 8 years in Customer Experience Design (for process engineering and customer experience) Minimum 5 years previous process modelling experience using known process modelling notations (BPMN / UML) Clearly articulating UX/UI concepts and rationale Experience in Agile SDLC environment User Experience and Interaction Proficiency in Microsoft Office Suite Previous experience / exposure to SAfe Agile methodology essential Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage Previous experience using Azure DevOps considered an advantage Key Deliverables & Responsibilities (Among Others) Identification of personas as input to CX Design Definition & documentation of successful customer outcome canvases Definition & documentation of customer narratives in line with actual business scenarios Identification of dependencies for automation in line with defined customer narratives; support development teams during the development and test life cycle Communicate and clarify required business context and requirements with the teams where required Participate and contribute in solution design sessions Qualifications Degree / Diploma in Technology / Information Management Relevant Qualification in Customer Experience Design (CPPM from IQ Business preferable) Post Graduate Degree in Technology / Information Management #J-18808-Ljbffr