Job Number Job Category Rooms & Guest Services Operations Location The Cape Town EDITION, 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001 Schedule Full Time Position Type Management Job Summary Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation and personally assists in resolving issues and completing tasks. CANDIDATE PROFILE Education And Experience High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area. 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 3 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Monitoring Property Operations Monitors and ensures compliance with all Guidelines to Operations. Ensures supervisors maintain adequate levels of department supplies. Ensures all employees are in proper uniform and are properly groomed. Ensures employees are working in a safe environment. Manages all period‑end inventories. Directs, monitors, and assists all overnight staff. Ensures guest tracking scores and employee opinion survey goals are achieved. Supporting Profitability and Revenue Goals Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. Assists accounts receivable clerk in all aspects of the job and in keeping all invoices due below 60 days. Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis. Administers plans and actions to keep chargebacks and rebates to a minimum. Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages. Manages employee hours. Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues. Managing and Conducting Human Resources Activities Promotes participation in property safety‑related programs. Monitors employee attendance and records absences/tardiness. Promotes teamwork and employee morale. Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving. Keeps employees informed regarding new operational procedures, standards, or programs. Ensures all employees have complete knowledge of emergency procedures. Ensures constant communication takes place between employees, supervisors and management. Provides orientation for new employees and ensures all information is entered into computer. Helps direct supervisors to achieve their own development goals. Encourages employee relations through gifts, parties, and outings. Creates incentives that will promote better service and profit for the property. Assists operations manager in processing employee payroll weekly. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard Operating Procedures. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. PLEASE NOTE THAT, DUE TO VISA CONSTRAINTS, WE ARE ONLY ABLE TO CONSIDER CANDIDATES WHO HAVE THE RIGHT TO WORK IN SOUTH AFRICA. APPLICATIONS THAT DO NOT MEET THIS REQUIREMENT WILL NOT BE CONSIDERED AT THIS TIME. At Marriott International, we are dedicated to being an equal opportunity employer. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr