PURPOSE OF JOB: Selling products and services using solid arguments to prospective customers Performing cost-benefit analyses of existing and potential customers Maintaining positive business relationships to ensure future sales MINIMUM REQUIREMENTS / QUALIFICATIONS AND/OR EXPERIENCE 1. Matric 2. Basic Financial education 3. Experience in sales and operations 4. Earth mover tyre experience 5. Driver’s licence KEY PERFORMANCE AREAS: This position will be responsible for the following 4 Key Performance Areas: 1. Financial KPA: To achieve sales targets as per budget set for the branch. 2. Customer KPA: To secure more long-term contracts and service and protect existing contracts. 3. Operational KPA: To ensure the I have the right tools to operate and service customers. 4. Activity goals versus activity results KPA: Multilevel calling and attacking new are met. Financial Responsibilities: 1. To achieve & maintain sales and profit targets. · Achieve sales and profit targets set in sales meetings. · Maximize income on profit and prevent losses due to under quoting. · Quotations done timeously at correct pricing. 2. Manage stock to supply customers. · Max stock level to be kept at branch as per companies’ procedure and customer’s needs. · Planning on branch stock holding in order to reduce over stock but still give the customers good turnaround time on delivery. 3. Plan tasks and week to keep overheads low. · Do weekly planner to visit all customers regularly to keep overheads to a minimum on vehicle running costs. · Weekly planning to be done for new week in sales meetings done weekly. 4. Sales growth. · Attacking new customers. Minimum 2 per week. · Weekly sales meeting and comparison to set budget versus targets achieved. · Ensure all customers payments are made on time and no outstanding orders and queries. Customer Responsibilities: 1. Protect existing customers. · Liaise with customers to ensure service levels are up to standard and building customers relationships. · Multilevel calling. 2. Grow customer base. · Attacking new customers list and weekly planner to be in place and kept by. · Weekly feedback meetings and planning on attacking new customers. 3. Monthly reports. · Monitor all reports are compiled and send to all relevant customers. · Ensure monthly meetings are set and all K.P.I. are met. 4. Customer complaints. · Assist and solve any customer complaints as soon as possible and professionally. · Ensure no vendor complaint get logged against branch. 5. Breakdowns · Assist and arrange breakdowns and ensure all are done correctly. · Gather all paperwork next day and inform admin division on stock and or consumables and other related to be quoted on. · Assist in gathering orders on breakdowns for invoicing to commence and paper trail to be finalized. · Ensure that vehicles have correct tools and equipment to assist with breakdowns and all certified and good working condition. 6. Technical · Receive monthly surveys, tyre change slips and scrap reports and ensure all are send to Technical Department for reports to be compiled. · Ensure customers receive the above reports for discussion. · Create scrap reports for customer tyres in yard where and when requested by customers. 7. Accounts admin · Ensure all quotations are done and forwarded for orders. · Ensure all POD’s are completed and handed to admin. · Follow up on PO’s if outstanding longer that 5 working days. Operational Responsibilities: 1. Communication. · Communication to line manager on daily activity and operational requirements. 2. Stock. · Ensure combo stock are built for your customer base. · Secure stock for end user customers. · Maintain correct stock level to supply customers timeously and on demand. · Assist with stock taking and stores where needed to identify low stock levels for ordering purposes. 3. Staff · Where needed, interview and employ staff for sites as per companies SOP. · Keep staff disciplined and when not adhering, take corrective action with HR assistance. · All staff PPE to be in order. · Safety toolbox talks done every morning before work started. · Vehicles, tools and equipment checklists to be done. 4. Orders. · Place orders timeously to ensure stock available to deliver as per customer’s requirements. 5. Exceptions & Escalations Exceptions: · Service delivery to customers must be on high standard. · Built and grow customers’ base. Escalations: · Do Proactive planning. · Introduce new innovations and implement new ideas. Activity Goals versus Activity Results Responsibilities: 1. Contacting new prospects or existing customers. · Attacking new customer planning. · Weekly planner compiled for customer visits. · Presenting products and services to customers. 2. Nurturing strong client relationships. · Following up diligently. · Customer satisfaction. · Maintain high service level towards customers. 3. Succession. · Implement and monitor succession initiatives on attacking new. · Report to line manager daily on actions and progress. 4. Cleanliness · Always uphold companies’ image on a high standard towards the public and customers. (Staff / vehicles and housekeeping) COMPETENCIES REQUIRED: Knowledge : Policy and procedures Company products and services Basic financial knowledge Technical and commercial procedures Labour law Sales strategy and trends Mining charter Database and systems Customer service Skills : Sales Skills People skills Project skills Communication skills Report writing skills Negotiation skills Meeting skills Presentation skills Customer relations skills