Overview Provides technical support to Field Engineers, Technicians, and Product Support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Qualifications and experience CCIE CCNP or CCNP-DC minimum DevNet Associate or Programming for Network Engineers would be an advantage Technology Stream Owner and Team Lead experience 2-3yrs CISCO ACI experience 5 years mid to senior level networking experience Skills and work traits Understanding of TCP/IP and networking protocols OSPF, EIGRP, QoS and Multicast configuration and troubleshooting understanding BGP (don\'t have to be an expert here) Working knowledge of Cisco IOS, IOS-XE and NX-OS (Both standalone and ACI mode would be advantageous) layer 2 networking, including STP, VLANs and port channel/Ether channel technology, etc layer 3 networking, including dynamic routing protocols (like the ones mentioned above) and HSRP/VRRP/GLBP/SVI, etc. Cisco SD-WAN knowledge with OMP routing protocols Experience with various tools such as Protocol Analyzer, IPAM, RADIUS, etc. VxLAN knowledge would be advantageous Network Packet captures and analysis (Wireshark) Development/Automation/Scripting knowledge (Python) Excellent written and verbal skills Last point of escalation Is thorough and be able to display the level of thoroughness Be a finisher and get the job done Manage his/her own workload Manage working under pressure High level of professionalism in their interactions both verbal and written #J-18808-Ljbffr