Position Overview MCI is a fast‑growing tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud solutions across multiple industries. We operate call centers with onsite and remote agents in the United States and abroad. The role is for a confident and professional Mandarin Call Center Representative who can thrive in a fast‑paced environment and deliver high‑quality customer communication. Position Responsibilities Professionally handle customer interactions across multiple communication channels. Provide assistance, information, and support to customers when required. Accurately capture and maintain customer information and records. Deliver a professional and positive customer experience. Meet quality, productivity, and performance standards. Follow company procedures, systems, and campaign processes. Work effectively within a team environment while maintaining individual performance. Candidate Qualifications Grade 12 / National Senior Certificate (or equivalent). Minimum 1–2 years of experience in a customer service role within a BPO environment. Fluent in English and Mandarin. Excellent verbal and written communication skills. Strong interpersonal and problem‑solving abilities. Good computer literacy and administrative skills. Ability to work in a fast‑paced and target‑driven environment. Professional, adaptable, and customer‑focused attitude. Physical Requirements This role is predominantly sedentary, requiring the employee to sit or stand for long periods while using a computer and telephone headset. The employee may occasionally move around the office, reach in any direction, and lift or move objects up to 40 pounds. Conditions of Employment Must be authorized to work in the country where the position is located. Must be willing to submit to a Level II background and/or security investigation with a fingerprint; job offers are contingent on results. Must be willing to submit to drug screening; job offers are contingent on results. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. Equal Opportunity Employer MCI embraces differences and maintains a workforce free from discrimination. All employment decisions are based on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. #J-18808-Ljbffr