Weaver Fintech is a purpose‑driven, data‑centric FinTech company revolutionizing financial services for more than 3 million South Africans. We simplify financial journeys empowering customers to shop, lend, insure, and thrive. Our Data Engineering & Analytics team plays a critical role in building scalable, modern data solutions that drive innovation and enable data‑driven decision‑making across the business. Join us in a collaborative, high‑growth environment where your work makes a real impact. What you will love doing in this role End-User Support & Service Delivery ryProvide first and second-line support for all end-user devices including desktops, laptops, mobile phones, tablets, VOIP handsets, printers, scanners, and peripheral device s.Ensure all service desk incidents, tasks, and service requests are responded to and resolved within agreed SLA timeline s.Proactively follow up on outstanding tickets and communicate effectively with users to manage expectation s.Provide on‑site and remote support across multiple locations, including head office and retail store s.Assist with onboarding of new employees, ensuring workstations, access, and required tools are ready on tim e.Set up and support user accounts, email configurations, and access to business application s.Escalate unresolved issues appropriately and follow through until closur Device Management & Technical Maintenance nceInstall, configure, maintain, and troubleshoot hardware and software systems on end-user devic es.Perform upgrades, patches, and routine maintenance across all user‑facing syste ms.Monitor performance of IT assets and proactively resolve potential failur es.Maintain IT asset inventory, including issuing, tracking, and recovering devic es.Support imaging and deployment of new equipment using enterprise tools and automation where applicab le.Maintain hardware standards and ensure devices meet business and security requiremen Operational Procedures & Documentation tionAdhere to all Technical Services and IT operational procedures, ensuring compliance with internal contr ols.Create and maintain user guides, technical documentation, SOPs, and troubleshooting knowledge ba ses.Ensure timely and accurate completion of incident reports and change documentat ion.Contribute to process improvement initiatives and support ITIL‑aligned practi Retail & Finance Environment Support pportMaintain IT operational readiness for all retail showrooms and finance departm ents.Troubleshoot and support POS systems, network connectivity, and device‑related issues in st ores.Work closely with infrastructure and network teams to resolve store‑related technical incid ents.Support HSE, compliance, and PCI‑related policies through proper device configuration and cont upportParticipate in the after‑hours and weekend standby rotation to ensure 24/7 support cov erage.Provide on‑site support during critical business events, activations, and seasonal peak pe riods.Support IT rollouts, infrastructure upgrades, and hardware refresh projects as ass igned.Assist with testing, deployment, and post‑implementation support of new technol What we will love about you out youProactive and solutions‑driven m indset.Strong communicator with excellent facilitation and presentation skills.Can‑do attitude, self‑motivated and thrives working indepen dently.Well‑organised, with strong planning and coordination abi lities.Comfortable working under pressure in a fast‑paced, changing envir What you’ll need to do in this role his roleGrade 12 (National Diploma – Advan tageous)3 years + Service Desk and or Desktop Support Ex perienceITIL certification and / or ex perienceCompTIA Certifications such as A + and N+Microsoft Certifications such as MCSAA valid driver’s Behaviours we love Wow my customerWalk in my custome rs’ shoesDeliver on my promisesDeliver insight‑led solutions my custo mers needTreat the business as my ownTake accou ntabilityBe curious, creative & explore oppo #J-18808-Ljbffr