Overview To provide an industry‑leading, simply brilliant customer experience by professionally and courteously handling all customer contact in compliance with company and client directives. Actively promote the brand by providing quality Customer Care at every instance, resolving customer queries while also promoting services to stimulate revenue for the business and drive brand NPS. Handle and resolve day‑to‑day customer requests received via different channels of communication as per client guidelines. Qualifications Education and specific training: Matric or NQF Level 4 (preferred) Minimum 6‑12 months of experience working with a Customer service/Sales process – essential Superior oral and written communication, presentation, and interpersonal skills – preferred Responsibilities Providing exceptional Customer Care to the existing customer base. Safeguard, develop and enhance customer loyalty and value by providing excellent Customer Care. Provide the customer with knowledgeable information by identifying and promoting significant products and services. Respond to and resolve inbound customer and colleague queries related to consumer electronics/appliances. Support queries to identify, qualify and close new sales opportunities. Understand customer’s reasons for requiring product support and resolve their query effectively through remote resolution or further support options as per process. Strive for First Call Resolution on every contact. Diagnose and resolve first‑line issues. Work closely with Customer Care colleagues to raise service standards through escalating issues and opportunities when necessary to the most appropriate person, developing joint solutions and sharing best practice. Undertake customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand. Proactively develop Customer Care skill and knowledge, applying best practice techniques and tools and demonstrating client expectations to maximize performance while complying with all required sales/service excellence, operating effectiveness and legal and regulatory standards. Take correct information, ask the right questions, and offer solutions that leave customers smiling. Address complaints and handle objections. Assess, analyze and troubleshoot customer issues, providing resolution to problems. Provide technical and troubleshooting support for consumers with electronics/appliance issues. #J-18808-Ljbffr