It's fun to work in a company where people truly BELIEVE in what they're doing! Responsibilities Implement a standard greeting protocol Provide assistance by knowing product locations, features, and benefits Establish a clear process for addressing customer complaints, including escalating issues when necessary Follow a standard procedure for stocking shelves, ensuring products are properly displayed and rotated Maintain a clean and organized store environment and organize merchandise displays Establish clear communication protocols for interacting with customers, colleagues, and management Maintain outstanding store condition and visual merchandising standards Merchandise products according to laid down standards Check quality, rotate stock, remove expired stock Prevent wastage / shrinkage / damages Check temperatures / maintain the cold chain (if applicable) Maintain hygiene, housekeeping and safe working standards (floor and back‑up) Check correct pricing e.g. labels Adhere to and maintain security procedures Operate and clean equipment according to laid down standards Respond to customers’ queries in a courteous manner Promote products Benefits of SOPs Benefits of Standard Operating Procedures, ensuring all assistants perform tasks in a similar manner, leading to a more consistent customer experience. Qualifications & Attributes Assertive and able to communicate effectively Align with Pick N Pay values Self‑motivated and own development driven mindset Good Service Orientation Good Interpersonal skills and a Team player Customer centric Outstanding customer care skills, the ability to interact and communicate with customer #J-18808-Ljbffr