A prestigious luxury lodge and spa in the Cape Winelands is seeking a polished and detail-oriented Guest Service Concierge to join their world-class hospitality team. This is an exciting opportunity to be part of an award-winning property renowned for delivering exceptional, personalised guest experiences. The role is primarily administration and pre‑arrival focused, requiring meticulous planning and the creation of bespoke guest itineraries. You will serve as a key touchpoint in ensuring every guest's stay is flawlessly anticipated and executed, while also supporting the Lodge Reservations function. Requirements A qualification in Hospitality, Travel, or Tourism is advantageous. 2–3 years' experience in a concierge or reservations environment, ideally within a luxury or 5‑star property. Working knowledge of Property Management Systems (PMS). Proficiency in MS Office, specifically Outlook, Word, and Excel. Excellent written and verbal communication skills in English; additional language proficiency is a bonus. A warm, confident, and professional demeanour with experience handling high‑profile or VIP clientele. Key Responsibilities Manage all incoming emails and reservation correspondence promptly and accurately, ensuring responses are sent within a dedicated turnaround time slot. Assist guests with arranging restaurant bookings, tours, and transfer logistics. Maintain thorough knowledge of all applicable lodge rates, including rack rates, special offers, and contracted packages. Review and verify all upcoming bookings prior to guest arrivals, ensuring accuracy and confirmations are in order. Maintain and correctly utilise guest history profiles to personalise service delivery. Identify and action all Special Attention Guest requests with the highest degree of care and professionalism. Prepare and distribute morning arrival communications to all relevant departments each day. Compile and maintain booking notes, keeping all memo information current and relevant. #J-18808-Ljbffr