Key Responsibilities Lead national installation planning and technician capacity management across internal and external resources. Optimise the mix of Tracker technicians and Fitment Centre partners to meet demand efficiently. Oversee installation support for large, fleet, and project‑based deployments. Maintain and enforce national installation SOPs, standards, workflows, and compliance frameworks. Collaborate with Engineering and Product teams to ensure new technology is installable, scalable, and operationally efficient. Drive digitisation and accurate installation data capture across all channels. Ensure national availability of installation stock kits, tools, and consumables. Ensure training frameworks, manuals, and methodologies are aligned to operational and technical requirements. Installation Quality Management Lead national installation quality standards and continuous improvement initiatives. Manage quality coaching, assessments, and corrective actions across field operations. Identify field‑level installation gaps and ensure corrective training interventions. Drive first‑time‑right installations and SLA compliance. Conduct root‑cause analysis on quality failures and implement sustainable solutions. Ensure strict compliance with company policies, procedures, and statutory requirements. Establish a national continuous improvement framework for installation operations. Analyse operational performance, recovery rates, and service trends. Produce accurate operational dashboards and reports to support decision‑making. Review and update installation policies and procedures to ensure relevance and alignment. Plan and manage departmental budgets aligned to strategic objectives. Monitor operational costs, investigate variances, and drive cost‑reduction initiatives. Manage vendor contracts and installation‑related service level agreements. Ensure accountability for wastage, theft, and non‑compliance. Drive efficient resource utilisation and financial discipline across installation operations. Customer & Partner Management Ensure installation SLAs consistently meet or exceed customer expectations. Resolve high‑level escalations, including executive and CEO‑level complaints where required. Build and maintain strong relationships with Fitment Centres, partners, insurers, fleets, and OEMs. Collaborate with internal stakeholders to enhance customer experience and retention. Identify opportunities to strengthen and grow strategic partnerships. Team Leadership Lead, coach, and develop high‑performing national installation and quality teams. Set clear KPIs, performance standards, and accountability frameworks. Identify skills gaps and drive targeted upskilling and certification initiatives. Support workforce planning and succession planning for key technical roles. Drive effective change management during new product launches and process updates. Ensure compliance with health, safety, and technical standards nationwide. Qualifications Matric (NQF 4). National Diploma in Business Management, Administration, or related field (NQF 6). Relevant Bachelor’s Degree or equivalent (NQF 7) – Desirable. Minimum 8 years’ experience in a technical operations or call centre environment. Minimum 5 years’ experience in a senior management role. Proven experience within the automotive or vehicle tracking industry. Exposure to national installation or field service operations (advantageous). Desired Skills Relevant exposure within the vehicle installation industry. Computer literate (MS Office and Outlook). Valid South African Driver’s licence. Competencies Strategic and operational leadership. Installation and technical operations management. Financial and resource planning. Stakeholder and partner management. Data analysis and problem‑solving. Project and change management. Strong communication, influence, and negotiation skills. Results‑driven with strong customer focus. #J-18808-Ljbffr