About the Company We’re part of Super Group, the NYSE‑listed digital gaming company behind leading sports and iGaming brands. With a community of over 1,000 talent, we are building a customer‑centric banking operations function at BetwayAfrica. About the Role As a Banking Operations Analyst, you will deliver a high‑performing, customer‑centric banking operations function by identifying, communicating and resolving missing or erroneous deposit transactions, managing escalations, and overseeing processing across multiple regions. Responsibilities Ensure accurate, timely deposit processing source by validating and capturing deposit data and manual credits within SLA. Identify and escalate statement or data issues to internal and external teams for quick resolution. Investigate, troubleshoot, and resolve processing issues; monitor transactional processing and intervene during interruptions. Troubleshoot with internal development teams and third‑party processors, proposing research‑based solutions to prevent recurrence. Manage escalations and drive customer experience excellence by resolving escalations and queries within SLA in partnership with Finance, Call Centres, and other teams. Analyze and communicate shift handovers, volume drivers, and incidents to support a consistent customer experience. Enhance documentation, processes, and operational knowledge by reviewing and updating SOPs, training materials, and product documentation. Identify process risks and efficiency improvement opportunities, recommending enhancements or automation. Deliver insights, reporting, testing support, and operational readiness by monitoring Monies In reports to detect spikes or anomalies and alerting relevant teams. Support testing and onboarding of new processors, while tracking market competitors and upcoming events that impact volumes. Required Skills Clear, confident communication (written and verbal) and the ability to break down complex ideas. A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals. Strong organisational skills and the ability to manage multiple projects without dropping the ball. Exceptional attention to detail and a commitment to high‑quality work. Adaptability – staying sharp, productive and positive in fast‑moving environments. Desirable Skills In‑depth knowledge of sports betting markets, including odds calculation, betting types and market trends. Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations. Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards. Experience in developing and executing customer retention strategies. Completed BCom degree, either completed or currently in progress, is preferred. Proficient to advanced Excel skills, including data manipulation, complex analysis, and accurate reporting. Strong functional understanding of end‑to‑end transactional processing across mobile money, card payments, e‑cash/e‑wallet platforms, internet banking, and voucher‑based transactions. Solid technical capability in working with diverse data sources, including the ability to analyse data sets and produce clear, insightful reports. Proven ability to identify trends and patterns within transactional processing through detailed analytical assessment. Benefits Comprehensive learning and development programmes to accelerate skill growth. Performance tool that provides meaningful feedback for continuous development. Employee Assistance Programme offering resources for personal and family wellbeing. Requirements & Compliance This position requires trust and honesty, as it accesses customers’ financial details. A credit and criminal record check will be conducted, and a qualification verification check will be done. By applying, you grant permission for these checks. #J-18808-Ljbffr