We are looking for a highly capable and hands‑on Technical Manager to lead and strengthen our After Sales Operations team in South Africa. This role will focus on improving operational structure, technical support processes, communication flow with HQ, and overall service delivery to distribution partners, installers, EPCs, and end users. The ideal candidate is technically strong, highly organized, process‑driven, and capable of managing both people and operational systems in a fast‑moving renewable energy environment. Experience within the solar PV, energy storage, inverter, or broader electrical industry will be highly advantageous. This position will play a key role in improving customer satisfaction, reducing response times, increasing accountability, and creating a scalable support structure aligned with the company’s long‑term growth plans. Key Responsibilities Lead and manage the local after sales and technical support team. Improve team structure, accountability, response times, and overall service quality. Monitor technician scheduling, field movement tracking, and support resource allocation. Develop internal escalation procedures and improve issue resolution turnaround times. Conduct regular performance reviews, technical guidance, and mentorship for team members. Ensure effective coordination between technical support, sales, logistics, and operations teams. RMA & Service Operations Manage the full RMA (Return Material Authorization) process from fault reporting through to replacement and closure. Improve RMA turnaround times, reporting accuracy, and customer communication. Forecast RMA stock requirements and coordinate with internal logistics and HQ teams. Monitor failure trends and provide structured feedback to HQ and product management teams. Develop and maintain clear service workflows and documentation. HQ Communication & Technical Escalations Define and improve communication channels between local teams and HQ technical departments. Structure technical escalation procedures to ensure efficient issue handling and follow‑up. Consolidate technical feedback, recurring issues, and field observations into structured reports. Coordinate firmware, software, and technical issue management with HQ engineering teams. Support localization of technical procedures and documentation where required. Technical Operations & Field Support Assist with complex technical troubleshooting and major site escalations. Support commissioning activities and technical site investigations when necessary. Ensure proper reporting and documentation of field activities. Monitor technical support KPIs and identify areas for operational improvement. Assist in the development of best practice installation and troubleshooting guidelines. Process Improvement & Reporting Establish structured operational processes and improve workflow visibility. Implement systems for tracking support tickets, technician movement, and customer response times. Generate regular management reports related to service performance, RMA statistics, and support trends. Drive continuous improvement initiatives across after sales operations. Assist in building scalable operational structures to support company growth. Diploma or Degree in Electrical Engineering, Renewable Energy, or related technical field. Minimum 5 years’ experience within the solar PV and renewable energy industry is mandatory. Minimum 5 years’ experience in technical support, after sales, service management, or operations management within the solar industry. Previous experience managing technical teams. Strong understanding of solar PV systems, hybrid inverters, batteries, and energy storage systems. Experience working with installers, EPCs, distributors, and technical partners. Strong troubleshooting and problem‑solving abilities. Excellent organizational and communication skills. Ability to work under pressure and manage multiple priorities. Proficient in Microsoft Office and technical reporting systems. Valid driver’s license and willingness to travel when required. Advantageous Experience Extensive experience in the renewable energy and solar PV industry. Experience working with international HQ teams. Knowledge of CRM, ticketing, or service management systems. Experience with stock planning and operational forecasting. Understanding of inverter commissioning, firmware management, and remote monitoring platforms. Key Personal Attributes Strong leadership and accountability. Process‑driven and detail‑oriented. Professional communication and customer‑focused mindset. Technically competent with strong analytical thinking. Able to build structure within a fast‑growing environment. Self‑motivated and proactive. Calm under pressure and solution‑oriented. What We Offer Opportunity to play a key role in building and improving a growing technical support operation. Exposure to leading renewable energy technologies and international technical teams. Dynamic and fast‑paced working environment. Career growth opportunities within the renewable energy sector. #J-18808-Ljbffr