Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, 5 Simmonds Street Process, monitor and guide others across the end-to-end Billing process and resolve escalated queries that require investigation outside of standard operating procedures to provide accurate and timely Billing services for Investor Services (IS) transactions for clients across geographies. Deliver exceptional client service, manage incidents, and execute improvements to meet regulatory requirements and avoid revenue leakage to Investor Services Operations (ISO). Qualifications Type of Qualification: Diploma Field of Study: Business Commerce, Finance and Accounting, Banking Experience Required Operations Production Services Operations 5-7 years Application of financial principles to invoicing, collections and billing functions across geographic jurisdictions (preferably sub-Saharan Africa). 5-7 years Demonstrated ability to adapt from automated to manual processing, to interpret pricing letters and convert to mathematical calculations and process working instructions documentations. 5-7 years Experience building global client relationships and engaging with internal and external stakeholders 5-7 years Experience in an operational environment managing service delivery to meet expectations of internal and external stakeholders. Advanced excel skills. 5-7 years People Management experience. 5-7 years Sound knowledge of ISO9001 Quality Management principles. Report writing skills. #J-18808-Ljbffr