Key Responsibilities Include but Are Not Limited To Supervise and manage all housekeeping staff and daily operations Maintain exceptional cleanliness and presentation standards across all rooms and public areas Ensure high guest satisfaction levels, with a focus on cleanliness and service excellence Oversee room readiness in line with check-in times and operational requirements Coordinate with Front Office and Maintenance to prioritise arrivals, departures, and special requests Implement and manage daily cleaning schedules and task allocations Conduct regular room and public area inspections to ensure quality standards are met Lead, train, and motivate the housekeeping team to deliver consistent performance Manage staff rosters to ensure optimal coverage and operational efficiency Conduct performance reviews and address performance issues professionally Ensure compliance with health, safety, and hygiene regulations Maintain and update SOPs, checklists, and operational standards Manage housekeeping inventory including linen, amenities, and cleaning supplies Control costs in line with departmental budgets and minimise wastage Oversee laundry operations and linen lifecycle management Identify and report maintenance issues to minimise downtime Ensure hotel assets are maintained and protected through proper use and training Implement and monitor environmentally responsible cleaning practices Maintain accurate housekeeping records, reports, and administrative documentation Communicate effectively with management and other departments Assist with forecasting, budgeting, and operational planning Criteria Minimum 810 years experience in housekeeping, with at least 23 years in a similar senior role within a five-star property Relevant qualification in Hotel Management or similar Computer literate with experience on OPERA Cloud hospitality system Strong operational and technical housekeeping knowledge Proven leadership and team management ability Strong attention to detail and commitment to excellence Excellent organisational and problem-solving skills Ability to work under pressure and manage multiple priorities Strong communication and interpersonal skills